Questions,
Answered.

Getting Started Which product is right for beginners?

Quick Answer

If you are buying your first pleasure product, we recommend AIR. Its soft silicone, ergonomic shape, and gentle learning curve make it easy to explore both clitoral and G-spot stimulation without feeling overwhelming.

Key facts

AIR Beginner friendly Soft silicone Gentle learning curve

Good to know

Start low, move slowly, and choose what feels comfortable.

Recommended Product AIR

• Ergonomic shape
• Soft silicone
• Beginner friendly

View Product →

Getting Started What’s the difference between AIR and DUAL?

Quick Answer

AIR is designed for women exploring dual stimulation for the first time. It combines gentle air-pulse suction with internal wave-motion technology for a balanced, beginner-friendly experience. DUAL features a split dual-module design, allowing internal and external stimulation to be positioned independently.

Key facts

AIR DUAL Dual stimulation Customizable experience

Good to know

Start low, move slowly, and choose what feels comfortable.

Recommended Product DUAL

• Split dual-module design
• Flexible positioning
• Immersive experience

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Getting Started Will my package be discreet?

Quick Answer

Yes. Every order is shipped in plain, discreet packaging with no product names or branding visible on the outside. Your privacy is always protected.

Key facts

Discreet packaging No product names Privacy protected

Good to know

Start low, move slowly, and choose what feels comfortable.

Products Can I use lubricant?

Quick Answer

Yes. For the best experience, we recommend using a water-based lubricant. Avoid silicone-based lubricants, as they may affect the surface of silicone products over time.

Key facts

Water-based Silicone safe Avoid silicone-based lubricant

Good to know

Start low, move slowly, and choose what feels comfortable.

Products Are your products body-safe?

Quick Answer

Yes. Every NOXIEPOP product is made from premium body-safe liquid silicone and high-quality ABS materials. All products are phthalate-free and designed specifically for intimate use.

Key facts

Body-safe Silicone ABS materials Phthalate-free

Good to know

Start low, move slowly, and choose what feels comfortable.

Products Are the products waterproof?

Quick Answer

Yes. Both AIR and DUAL feature an IPX6 waterproof rating, making them easy to rinse clean after each use. They are not designed for long underwater immersion.

Key facts

IPX6 Rinse clean Do not soak

Good to know

Start low, move slowly, and choose what feels comfortable.

Products Are they quiet?

Quick Answer

Yes. Our products are engineered to operate at under approximately 50 dB, providing a quieter and more discreet experience.

Key facts

Quiet Under 50 dB Discreet

Good to know

Start low, move slowly, and choose what feels comfortable.

Products How long does the battery last?

Quick Answer

Battery life depends on the selected intensity, but most users enjoy approximately 90–120 minutes of use on a full charge.

Key facts

90–120 minutes Full charge Intensity dependent

Good to know

Start low, move slowly, and choose what feels comfortable.

Cleaning How do I clean my product?

Quick Answer

Wash your product with warm water and mild soap or a dedicated toy cleaner after every use. Allow it to dry completely before storing.

Key facts

Warm water Mild soap Dry completely

Good to know

Use gentle care and let the product dry fully before storing.

Cleaning How should I store it?

Quick Answer

Store your product in a clean, dry place away from direct sunlight and excessive heat.

Key facts

Clean storage Dry place Away from heat

Good to know

Use gentle care and let the product dry fully before storing.

Cleaning Can I wash it directly with water?

Quick Answer

Yes. Because AIR and DUAL are IPX6 waterproof, they can be rinsed after use. Do not soak them for long periods.

Key facts

IPX6 Rinse after use Do not soak

Good to know

Use gentle care and let the product dry fully before storing.

Shipping How long does shipping take?

Quick Answer

Most orders arrive within 5–10 business days, depending on your location. You will receive a tracking number once your order has been shipped.

Key facts

5–10 business days Tracking number Location dependent

Good to know

Delivery details update through your tracking email after fulfillment.

Shipping Do you ship internationally?

Quick Answer

Yes. NOXIEPOP currently ships to most countries and regions worldwide. Shipping availability may vary depending on your destination.

Key facts

International shipping Most regions Destination dependent

Good to know

Delivery details update through your tracking email after fulfillment.

Shipping Will I receive tracking information?

Quick Answer

Yes. You will receive an email with your tracking number as soon as your package leaves our warehouse.

Key facts

Tracking email Warehouse dispatch Order updates

Good to know

Delivery details update through your tracking email after fulfillment.

Orders Can I cancel my order?

Quick Answer

Orders may be canceled before shipment. Once an order has been dispatched, cancellation is no longer possible.

Key facts

Before shipment Dispatched orders Contact support

Good to know

Include your order number when contacting support.

Orders Can I change my shipping address?

Quick Answer

If your order has not shipped yet, please contact us as soon as possible and we will do our best to update your address.

Key facts

Before shipment Address update Contact quickly

Good to know

Include your order number when contacting support.

Returns Can I return an opened product?

Quick Answer

For hygiene and safety reasons, opened, used, or unsealed products cannot be returned or refunded. Eligible returns are accepted only if the item arrives damaged, has a manufacturing defect, or you receive the wrong item.

Key facts

Hygiene policy Opened products Replacement or exchange

Good to know

Start low, move slowly, and choose what feels comfortable.

Returns Are your products brand new?

Quick Answer

Yes. Every NOXIEPOP product is factory sealed, brand new, and quality inspected before shipping. We never resell returned, opened, refurbished, or previously used intimate products.

Key facts

Factory sealed Brand new Never resold

Good to know

Start low, move slowly, and choose what feels comfortable.

Returns Why can’t opened products be returned?

Quick Answer

Because intimate products cannot be safely resold once opened. This policy protects every customer and ensures that every NOXIEPOP order is completely new and unused.

Key facts

Customer protection New and unused Hygiene promise

Good to know

Start low, move slowly, and choose what feels comfortable.

Returns What if my product arrives damaged?

Quick Answer

Please contact us within 30 days of receiving your order and include your order number, a description of the issue, and photos or videos if applicable. If the issue is due to our error, Noxiepop will cover the return shipping costs.

Key facts

30 days Order number Photos or videos

Good to know

Start low, move slowly, and choose what feels comfortable.

Warranty What if my product has an issue?

Quick Answer

If your product arrives damaged, has a manufacturing defect, or you receive the wrong item, please contact our support team within 30 days of receiving your order. We will review the issue and provide return, replacement, or refund instructions when eligible.

Key facts

Manufacturing defect Support team Warranty policy

Good to know

Photos and purchase details help support review faster.

Warranty Is there a warranty?

Quick Answer

Yes. Every NOXIEPOP product is backed by a limited warranty covering manufacturing defects and functional issues caused during normal use. Opened, used, or unsealed products cannot be returned or refunded unless the item is eligible under our policy.

Key facts

Limited warranty Manufacturing defects Normal use

Good to know

Photos and purchase details help support review faster.

Warranty What does the warranty cover?

Quick Answer

The warranty covers manufacturing defects and functional failures during normal use. It does not cover damage caused by misuse, accidental damage, unauthorized modification, improper cleaning, normal cosmetic wear, ordering the wrong item, or changing your mind.

Key facts

Functional failures Normal use Misuse not covered

Good to know

Photos and purchase details help support review faster.

Privacy Will anyone know what’s inside?

Quick Answer

No. Shipping labels contain only the information required for delivery. There is no indication that the package contains an intimate product.

Key facts

Discreet packaging Shipping label No product indication

Good to know

Start low, move slowly, and choose what feels comfortable.

Privacy Is my personal information secure?

Quick Answer

Yes. Your information is protected using secure encryption and is handled carefully to protect your privacy.

Key facts

Secure encryption Privacy protected Careful handling

Good to know

Start low, move slowly, and choose what feels comfortable.

Privacy What is NOXIEPOP’s hygiene promise?

Quick Answer

Every NOXIEPOP product is prepared exclusively for you. For hygiene and safety reasons, opened, used, or unsealed products cannot be returned or refunded. Your health, privacy, and confidence are at the heart of everything we do.

Key facts

Factory sealed Never used Privacy and confidence

Good to know

Start low, move slowly, and choose what feels comfortable.