Noxiepop Return & Refund Policy

Please review our return, refund, and exchange terms carefully before placing an order. This policy explains eligibility, shipping fees, and how customer support handles requests.

1. Hygiene & Safety Notice

Noxiepop specializes in intimate products and adult wellness devices. For hygiene and safety reasons, opened, used, or unsealed products cannot be returned or refunded.

This policy follows industry standards to ensure the health and safety of all customers.

2. Eligible Returns

We accept returns only under the following circumstances:

The item arrives damaged.
The item has a manufacturing defect.
You receive the wrong item.

To qualify for a return, the product must be:

Unused and unopened in its original sealed packaging.
Accompanied by proof of purchase or your order number.

3. Return Window

You must request a return within 30 days of receiving your order.

To start a return request, please contact our customer support:

WhatsApp: +44 7923 113319

Email: noxiepopofficial@gmail.com

Please include:

Your order number
A description of the issue
Photos or videos, if applicable

4. Return Shipping

If the return is caused by the customer, such as ordering the wrong item or changing your mind, the customer is responsible for the return shipping costs. The specific shipping fee depends on the courier or shipping service selected by the customer.

If the return is due to our error, including a damaged product, a defective product, or an incorrect item shipped, Noxiepop will cover the return shipping costs. The customer will not be required to pay any return shipping fee in this situation.

5. Return Process

Contact our support team to request a return.
Our team will review your request and provide return instructions and the return address.
Return the product in its original sealed packaging if eligible.
Once the returned item has been received and inspected, we will process your refund or replacement.

Please do not send any items back without prior authorization. Unauthorized returns cannot be processed.

6. Refunds

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on the payment provider or bank. In most cases, refunds are completed within 10 business days after we receive and inspect the returned item.