Refund Policy

Please review our refund and return terms carefully before placing an order. This policy explains how requests are handled and what information may be required.

Refund policy

 

Noxiepop Return & Refund Policy

1. Hygiene & Safety Notice

Noxiepop specializes in intimate products and adult toys. For hygiene and safety reasons, opened, used, or unsealed items cannot be returned.

This policy is standard across the adult products industry to protect all customers.

2. Eligible Returns

We accept returns only for the following situations:

  • Item arrives damaged

  • Item has a manufacturing defect

  • Incorrect item sent

To qualify for a return, the product must be:

  • Unused and unopened (sealed in original packaging)

  • Accompanied by the original receipt or proof of purchase

3. Return Window

All eligible returns must be requested within 30 days of receiving your order.

To initiate a return, please contact our official WhatsApp or email support:

Include your order number and, if applicable, photos or videos showing the issue.

4. Return Process

  1. Contact our support team to request a return.

  2. Our team will review your request and provide instructions and a return address.

  3. Ship the product back in its original, sealed packaging.

  4. Once received and inspected, we will process a refund or replacement based on the situation.

Please do not send returns without prior approval; unauthorized returns cannot be processed.

5. Refunds

Approved refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider. Typically, refunds are completed within 10 business days after we receive the returned item.

6. Exceptions

  • Opened or used items: Cannot be returned

  • Customized or personalized products: Cannot be returned

  • Promotional items or gift cards: Cannot be returned

7. Customer Support

For any questions about returns, refunds, or product issues, please contact us:

We are committed to resolving issues quickly while maintaining hygiene and safety standards.